How Memorable Are You to Your Customers?

invalid@example.com (Jim Pemberton), Jim Pemberton
Tue, 17 Mar 2026 18:45:46 +0000
Carpet Cleaning

The following happens often here at my company:

Consumers call looking for a cleaner in their area for a variety of services. I do know "the good guys" (Mike's 2%rs) and enjoy referring them.

But here is the problem:

A year or two later I get this call:

"Hi this is (name of consumer) you referred a cleaner to me last year and he did a great job. Can you tell me who that was? He did such a great job, but I don't remember his name and don't have his number"

Since I don't know the...